Travel reviews for The Hill Hotel (Pakchong Landmark)
Date of stay: May 19, 2011
Accommodation and facilities:
At first appearance this looked to be a very nice hotel, However I very quickly discovered it was anything but nice. When booking the hotel the listing said there was a nice restaurant and an internet cafe located within the hotel which was some of the primary reasons I chose this hotel. After checking in I was taken to my room by the bell boy and although it was mid morning there were no windows to let the light in and no lights on to see where you were going. We walked a considerable way up the hall in the dark only to find the door to the room wide open and dirty dishes on the desk and the beds unmade and bath towels on the floor. I was quickly moved to a new room on the same floor, while waiting to get in the room I notice the door to the fire hose is open and the hose is going up the staits to the next floor. I get into the room and quickly find several serious issues, There is wires coming out of the ceiling in the shower, the eletrical outlet by the sink is pushed into the wall and bare wires are exposed, the electrical outlet behind the TV is just like the one in the bathroom.
So I decide I will go to the restaurant for lunch. I get to the lobby and learn the restaurant is closed for remodeling and I can see all the equipment is outside on the pool deck in the rain. There is a 3 or 4 meter scaffolding in front of the restaurant doors. I think ok this is not a problem there is the Internet cafe, Wrong.... the cafe is also closed for remodeling. So the primary reasons I chose this hotel are not operational. Then I ask for a taxi to take me to town so I can get some food and I am told by the desk clerk they dont have a number for any taxi but I can just go out to the road and wait for one to go by and flag it down. I go back to my room and have a though the hotel must have room service even if they have to send out for it, so I try to call the front desk. The phone doesn t work. So I go down to the desk with the menu and tell them I want a cheese burger and a chef salad. I return to my room and after waiting almost an hour I go back to the front desk and ask if there is a problem? I am told then they dont have any beef or cheese. I then tell them I will take the chef salad minus the cheese and a club sandwich... after almost an hour the food arives. I get a ceasar salad and a fried egg sandwich with lettuce and tomato and I was charged 295 baht for it.
I went down to the desk and asked if ther was an internet cafe in town and no one knew if there was or not. I then asked if there was any access to the internet I could use and I was led to one of the hotel office computers where i promptly booked another hotel and then left that hotel the next moring.
This hotel has the potential to be a top rate hotel but as it stands now it should be romoved from the list.
I made the reservation on the 17th of May and checked in on the 18th and checked out the 19th at 7:00am I called Sawadee.com to explain the depplorable conditions of the hotel and asked about a partial refund.
I was told they have a strick policy of no refunds if at least 14 days notice is not given and there were no exceptions to this policy. I think in a case such as this there must be some exception considering the issuies.
For this situation I have to fault Sawadee.com policies.
Date: Jun 21, 2011
written by: Robert Scott Hinrichs
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